2025 Relationship Centered Communication for Healthcare - 20250820 (Round Rock)

Round Rock, TX US
August 20, 2025

Overview

THIS COURSE HAS BEEN DEVELOPED FOR BAYLOR SCOTT & WHITE EMPLOYEES AND AFFILIATES ONLY. 
Outside participation is not available for the Relationship Centered Communication course at this time.

Please click the "Register Tab" above to register for this session. 
After registering, you will have a brief 2 question pre-workshop survey to complete prior to the live course date.

Communication is fundamental to healthcare, and the need for a consistent relationship-centered approach to communication lends itself to focusing on all team members ‘why', which leads to less burnout and improved outcomes for the patient and the clinicians involved (Hirschmann et al., 2020).

RCC for the Clinician is built on the foundations of the BSWH ART of Communication Workshop, focusing on the clinicians' use of communication skills in daily practice. For clinicians, RCC provides the skills to develop trust, gain others' perspectives, and ensure understanding through Teach back. In addition, delivering appreciative feedback is a fourth communication skill.

For assistance please contact: Shea.Miech@BSWHealth.org 

Target Audience

Clinical Team Members to include RN, LVN, APP (NP, PA), MD, Medical Social Workers (MSW), Therapist (PT, OT, SP).

Learning Objectives

OBJECTIVES: Upon completion of this activity, the participant should be able to: 

  • identify the three parts of building trust in a conversation
  • verbalize three ways of forming open-ended statements
  • express at least one empathy statement
  • demonstrate providing appreciative feedback
Course summary
Available credit: 
  • 4.50 AMA PRA Category 1 Credit™
    The A. Webb Roberts Center for Continuing Medical Education of Baylor Scott & White Health is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
    • 4.50 Ethics
  • 4.50 ANCC
    Baylor Scott & White Health is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation.
  • 4.50 Attendance
    • 4.50 Ethics
  • 4.50 Texas State Board of Social Work Examiners
    This offering is approved for 4.50 CEU. Scott and White provider number CS4934 has been awarded Provider Status by the Texas State Board of Social Work Examiners. This approval meets criteria for mandatory continuing education requirements for relicensure as established by the Texas State Board of Social Work Examiners.
Course opens: 
07/17/2025
Course expires: 
09/30/2025
Event starts: 
08/20/2025 - 1:00pm CDT
Event ends: 
08/20/2025 - 5:30pm CDT
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Program

Part I Outline* 4.5 hours

  1. Introductions:
    1. 15-minute overview of Communication Concepts
      1. Introductions of group Activity
  2. Developing Trust
    1. 30-minute Didactic
      1. Starting a conversation
      2. Listening to others ‘lists’
      3. Telling your lists
      4. Identifying top priorities for timeframe
    2. 25- minutes Role play/Simulation
  3. Gaining Perspectives
    1. 30-minute Didactic
      1. ICE – Open-ended Questions
      2. PEARLS- Empathic Statements
      3. Active Listening
    2. 25-minutes Role play/Simulation
  4. Assessing Understanding and Teachback
    1. 30-minute Didactic
      1. ART- Ask, Respond, Tell
      2. Clarifying understanding with Teachback
    2. 25-minutes Roleplay/Simulation
  5. Giving feedback
    1. 25-minute Didactic
      1. Appreciative Feedback/Coaching style
      2. What did you do well? - Building people up.
      3. What would you do differently? – Encouraging self-reflection.
      4. Why Self-awareness is important? – Building Self-correction
      5. Demonstration/Simulation
    2. 45-minute Roleplay/simulation
      1. Break into groups of 3
      2. 2-person Practice one of the three skills
      3. 3rd person provides feedback
      4. Switch roles until all team members have practiced one skill and provided feedback.
      5. Debrief Feedback Exercises
  6. Wrap- up (15 minutes)

Venue

Baylor Scott and White Health Round Rock
300 University BLVD
Blue Bonnet Conference Room A/B
Round Rock, TX 78665
United States

Blue Bonnet Conference Room

Faculty

Course Facilitators:

 

Thien Nguyen

CJ Merrill

 

*This content is not related to products or business lines of an ACCME-defined commercial interest

**There are no relevant financial relationships with ACCME-defined commercial interests for anyone who was in control of the content of this activity

Accreditation

ACCREDITATION: The A. Webb Roberts Center for Continuing Medical Education of Baylor Scott & White Health is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

DESIGNATION: The A. Webb Roberts Center for Continuing Medical Education of Baylor Scott & White Health designates this live activity for a maximum of 4.5 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.  

Meets Texas Requirements for Ethics/Professional Responsibility credit - 4.50

Baylor Scott & White Health is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation.

This program was screened and determined to be related to the practice of social work. The Behavioral Health Executive Council will make the final determination whether the activity claimed by the licensee is directly related to the practice of social work. This activity is approved for 4.5 hours of SW CE Credit. BSWH approval #114808.

Available Credit

  • 4.50 AMA PRA Category 1 Credit™
    The A. Webb Roberts Center for Continuing Medical Education of Baylor Scott & White Health is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
    • 4.50 Ethics
  • 4.50 ANCC
    Baylor Scott & White Health is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation.
  • 4.50 Attendance
    • 4.50 Ethics
  • 4.50 Texas State Board of Social Work Examiners
    This offering is approved for 4.50 CEU. Scott and White provider number CS4934 has been awarded Provider Status by the Texas State Board of Social Work Examiners. This approval meets criteria for mandatory continuing education requirements for relicensure as established by the Texas State Board of Social Work Examiners.

Register/Begin

Please login or register for this course.

Please click the TAKE COURSE button to complete registration. You will receive a confirmation email.

You will receive instructions during the course for evaluating and claiming credit.

Registrants:  always use your BSWH email address