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YOU WILL BE PRESENTED WITH A LINK TO EVALUATE AND CLAIM CREDIT FOLLOWING COMPLETION OF YOUR EDUCATION

Original Release Date: 05/01/2026

Expires: 06/30/2028

Credit claim for this activity will end at 11:59 PM 06.30.2028

Overview:  Providers need strategies on how to effectively integrate virtual care into clinical workflows, including Operational Processes: Standardized steps for scheduling, conducting, and documenting video visits and Digital QuickCare encounters. Compliance & Billing: Accurate documentation and billing practices for virtual care, including CMS requirements and organizational policies. Patient Engagement: Strategies to deliver seamless, patient-centered virtual care that improves access and outcomes.

Target Audience:  Physicians and Advanced Practice Providers (APP)

For further study: BSW Virtual Care Townhalls, Newsletter updates

Objectives: After participating in this activity, the learner should be able to:

  • Differentiate between synchronous and asynchronous virtual care modalities
  • Integrate into daily practice the key features, workflows, and use cases for Video Visits, Phone Visits, Digital QuickCare encounters
  • Correctly complete the compliance documentation and billing considerations for each type
  • Apply best practices to improve patient experience and operational efficiency in virtual care delivery

Planners/Authors: This activity was planned, reviewed, edited, and approved for use as the curriculum for the Baylor Scott & White Health organization by:

Camille Bradley, MD - VP, Clinical Customer Experience
Melissa See, MS
Jodi Curry, MBA
Amanda Cobb, BSHCM, LVN
Ashley Lauber, Instructional Designer
Melissa Shemek, RN
 

Disclosure of Relevant Financial Relationships:

The planners, authors, editors and reviewers for this activity have no relevant financial relationships to disclose with ineligible companies.

*In the ACCME System (ineligible companies) are those whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients

Method of Participation & Request for CME/MOC Credit:

  • Read all instructions and activity information
  • View the slides in their entirety
  • Complete the quiz/knowledge check within the module with 100% accuracy.
  • Instructions to evaluate and claim credit(s) for the activity will be provided on the final slide of the activity.
  • Post activity, click on the link to be taken to evaluation and credit claim for the course or follow the link sent in an email from [email protected] to complete all questions on the evaluation and claim credit.

This CME activity type is an enduring material.  Physicians who complete the enduring material may claim the full amount of credit designated for the activity, regardless of the amount of time it took the physicians to complete the activity.

CME:

Accreditation: The A. Webb Roberts Center for Continuing Medical Education of Baylor Scott & White Health is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

Designation: The A. Webb Roberts Center for Continuing Medical Education of Baylor Scott & White Health designates this enduring material activity for a maximum of 1.0 AMA PRA Category 1 Credits™.  Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Commercial Support:  No commercial support was received for this activity.