2025 Relationship Centered Communication for Healthcare - 20250718

Waco, TX US
July 17, 2025

Thank you for participating in the July 18 Relationship Centered Communication for Healthcare.
You have reached the evaluation and credit claim page. This will allow you to take the next steps in the evaluation and credit process.

Please click "REGISTER" to evaluate and claim credit. If you have not created your CE profile, please complete your profile when prompted.  If you have any issues completing your profile, please visit the profile help page here. 

THIS COURSE HAS BEEN DEVELOPED FOR BAYLOR SCOTT & WHITE EMPLOYEES AND AFFILIATES ONLY. 
Outside participation is not available for the Relationship Centered Communication course at this time.

Communication is fundamental to healthcare, and the need for a consistent relationship-centered approach to communication lends itself to focusing on all team members ‘why, which leads to less burnout and improved outcomes for the patient and the clinicians involved (Hirschmann et al., 2020).

RCC for the Clinician is built on the foundations of the BSWH ART of Communication Workshop, focusing on the clinicians' use of communication skills in daily practice. For clinicians, RCC provides the skills to develop trust, gain others' perspectives, and ensure understanding through Teach back. In addition, delivering appreciative feedback is a fourth communication skill.

For assistance please contact: [email protected] 

Target Audience

Clinical Team Members to include RN, LVN, APP (NP, PA), MD, Medical Social Workers (MSW), Therapist (PT, OT, SP).

Learning Objectives

OBJECTIVES: Upon completion of this activity, the participant should be able to: 

  • identify the three parts of building trust in a conversation
  • verbalize three ways of forming open-ended statements
  • express at least one empathy statement
  • demonstrate providing appreciative feedback
Course summary
Available credit: 
  • 4.50 AMA PRA Category 1 Credit™
    The A. Webb Roberts Center for Continuing Medical Education of Baylor Scott & White Health is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
    • 4.50 Ethics
  • 4.50 ANCC
    Baylor Scott & White Health is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation.
  • 4.50 Attendance
    • 4.50 Ethics
  • 4.50 Texas State Board of Social Work Examiners
    This offering is approved for 4.50 CEU. Scott and White provider number CS4934 has been awarded Provider Status by the Texas State Board of Social Work Examiners. This approval meets criteria for mandatory continuing education requirements for relicensure as established by the Texas State Board of Social Work Examiners.
Course opens: 
07/17/2025
Course expires: 
08/31/2025
Event starts: 
07/17/2025 - 8:00am CDT
Event ends: 
07/17/2025 - 1:30pm CDT
Add to calendar: 
Rating: 
0

Part I Outline* 4.5 hours

  1. Introductions:
    1. 15-minute overview of Communication Concepts
      1. Introductions of group Activity
  2. Developing Trust
    1. 30-minute Didactic
      1. Starting a conversation
      2. Listening to others ‘lists’
      3. Telling your lists
      4. Identifying top priorities for timeframe
    2. 25- minutes Role play/Simulation
  3. Gaining Perspectives
    1. 30-minute Didactic
      1. ICE – Open-ended Questions
      2. PEARLS- Empathic Statements
      3. Active Listening
    2. 25-minutes Role play/Simulation
  4. Assessing Understanding and Teachback
    1. 30-minute Didactic
      1. ART- Ask, Respond, Tell
      2. Clarifying understanding with Teachback
    2. 25-minutes Roleplay/Simulation
  5. Giving feedback
    1. 25-minute Didactic
      1. Appreciative Feedback/Coaching style
      2. What did you do well? - Building people up.
      3. What would you do differently? – Encouraging self-reflection.
      4. Why Self-awareness is important? – Building Self-correction
      5. Demonstration/Simulation
    2. 45-minute Roleplay/simulation
      1. Break into groups of 3
      2. 2-person Practice one of the three skills
      3. 3rd person provides feedback
      4. Switch roles until all team members have practiced one skill and provided feedback.
      5. Debrief Feedback Exercises
  6. Wrap- up (15 minutes)
Baylor Scott & White Medical Center - Hillcrest
100 Hillcrest Medical Blvd
Joel Allison Auditorium
Waco, TX 76706
United States

Course Facilitators:

Shea Miech

Stacy Cooper

Alex Ivey

Minda Mathew

Jarita Camacho

Thien Nguyen

Ben Larsen

Lisa Gingerich

Trey Madison

Cathy (CJ) Merrill

Roxanne Baier

Kara Landrum

Katy Miller

Stacy Albert

Karen Pinkston

Christina (CiCi) Cates

Monica Anderson

Amber Lee

Chelsea Bargsley

Alissa Schick

Jaycie Johnson

*This content is not related to products or business lines of an ACCME-defined commercial interest

**There are no relevant financial relationships with ACCME-defined commercial interests for anyone who was in control of the content of this activity

ACCREDITATION: The A. Webb Roberts Center for Continuing Medical Education of Baylor Scott & White Health is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

DESIGNATION: The A. Webb Roberts Center for Continuing Medical Education of Baylor Scott & White Health designates this live activity for a maximum of 4.5 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.  

Meets Texas Requirements for Ethics/Professional Responsibility credit - 4.5

Baylor Scott & White Health is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation.

This program was screened and determined to be related to the practice of social work. The Behavioral Health Executive Council will make the final determination whether the activity claimed by the licensee is directly related to the practice of social work. This activity is approved for 4.5 hours of SW CE Credit. BSWH approval #114808.

Available Credit

  • 4.50 AMA PRA Category 1 Credit™
    The A. Webb Roberts Center for Continuing Medical Education of Baylor Scott & White Health is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
    • 4.50 Ethics
  • 4.50 ANCC
    Baylor Scott & White Health is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation.
  • 4.50 Attendance
    • 4.50 Ethics
  • 4.50 Texas State Board of Social Work Examiners
    This offering is approved for 4.50 CEU. Scott and White provider number CS4934 has been awarded Provider Status by the Texas State Board of Social Work Examiners. This approval meets criteria for mandatory continuing education requirements for relicensure as established by the Texas State Board of Social Work Examiners.
Please login or register for this course.

Please click the REGISTER OR BEGIN button to evaluate and claim credit. You will receive a confirmation email.

Registrants:  always use your BSWH email address