Baylor Scott & White Health is fully committed to conducting all activities in strict conformance with the American Psychological Association's Ethical Principles of Psychologists. Baylor Scott & White Health will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of the Conference Chairperson in consultation with the members of the continuing education committee.

While Baylor Scott & White Health goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues which come to the attention of the conference staff which require intervention and/or action on the part of the conference staff or an officer of Baylor Scott & White Health.  This procedural description serves as a guideline for handling such grievances.

When a participant, either orally or in written format, files a grievance and expects action on the complaint, the following actions will be taken. If the grievance concerns a speaker, the content presented by the speaker, or the style of presentation, the individual filing the grievance will be asked to put his/her comments in written format. The CE Chairperson will then pass on the comments to the conference chair and/or speaker, assuring the confidentiality of the grieved individual.

If the grievance concerns a workshop offering, its content, level of presentation, or the facilities in which the workshop was offered, the conference chair will mediate and will be the final arbitrator. If the participant requests action, the conference chair will:

  • attempt to move the participant to another workshop or
  • provide a credit for a subsequent year's workshop or
  • provide a partial or full refund of the workshop fee

For more information contact us