Art of Communication
 Lisa Gingerich, MBA, CPXP & Trey Madison, BS

August 29, 2024  

 6:45 a.m. – 7:45 a.m.
Baylor Scott and White Health TAMU RM 117– Temple, TX

TEAMS

OBJECTIVES: Upon completion of this activity, the participant should be able to:
1.Generate rapport with my patients and colleagues
2.Elicit others perspectives with open-ended questions
3.Develop strategies for better outcomes through effective communication with patients and colleagues
4.Incorporate approaches that balance respect for patients’ rights to autonomy with providing best medical care
5.Maintain relationships during difficult conversations with patients and colleagues
6.Formulate empathetic statements in response to others thoughts and emotions
7.Communicate effectively and reduce frustrations that may lead to burnout
8.Acquire and maintain patient's trust
9.Increase the patient’s perception of the care they received at BSWH

PLANNER DISCLOSURE: The planners have no relevant financial relationship(s) with companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.

ACCREDITATION: The A. Webb Roberts Center for Continuing Medical Education of Baylor Scott & White Health is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

DESIGNATION:  The A. Webb Roberts Center for Continuing Medical Education of Baylor Scott & White Health designates this live activity for a maximum of 1.0 AMA PRA Category 1 Credit™.  Physicians should claim only the credit commensurate with the extent of their participation in the activity.

For information, please contact Amy Sanders. Amy.Sanders@BSWHealth.org