Upon completion of the presentation, the physician should be able to:

• Review trust as a business strategy to generate better, faster results.
• Identify strategies to confront issues head on and hold difficult conversations that you get the results you need AND maintain and build relationships along the way
• Discover the “operating system” that runs every relationship we have and use it to diagnose and solve relational problems
• Identify the behaviors that build trust – as a diagnostic tool to restoring trust
• Identify/Select a simple model to ask for what you need – and get it
• Describe strategies to overcome “emotional hijackings” that prevent us from asserting our influence when emotions are high
• Recognize the phases of implementing change and the importance of the “quiet phase” in building alignment.
• Identify the common missteps that inadvertently erode credibility and trust in top leadership.  Why the rules of change leadership are different than the rules of general leadership.
• Identify a tool to diagnose where people are in the change process and methods for moving them forward.
• Identify a tool for helping drive the “why” of change and generate buy-in.
• Review normalizing the predictable productivity drop as well as the predictable emotional journey.