TOPICS:
Module 1: Polarities: Using Both/And Thinking to Maximize Long-Term Success
The instinct to make an Either/Or choice works when faced with a problem to solve. For example, the decision to perform open heart surgery or a minimally invasive TAVR procedure is decision that requires you to choose one path or the other. However, an Either/Or approach is insufficient when faced with a polarity that cannot be “solved” by choosing one path to the exclusion of another. For example, pursuing a strategy where hospital leadership keeps things the same forever wouldn’t work; but neither would a strategy that completely shakes things up. Instead, a successful strategy must integrate the benefits of both stability and change. This is a polarity, defined as a pair of interdependent opposites where sustainable success requires the benefits of both.

This module introduces the framework of polarities and skills for leveraging the benefits of interdependent opposites to optimize long-term success.

Module 2: Clear Requests
Making clear requests is a critical aspect of effective communication and leadership. Unclear requests generate interpersonal conflict and breed resentment because the parties do not have a shared understanding of the task or agreement about the conditions of satisfaction.

This module workshops the techniques essential for making clear requests and responding effectively to requests.