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20260624 Communicate to Collaborate: RCC Strategies for Reducing Friction (Waco)
THIS COURSE HAS BEEN DEVELOPED FOR BAYLOR SCOTT & WHITE EMPLOYEES AND AFFILIATES ONLY.
Please click the "Register Tab" above to register for this session.
For assistance please email [email protected]
Learning Objectives
- At the end of the learning activity, at least 75% of the learners/nurses will be able to verbalize knowledge of the four styles of Conflict.
- At the end of the learning activity, 50% of the learners/nurses will be able to demonstrate the Skills used for Relationship-Centered Communication during challenging conversation role-play.
- At the end of the learning activity, 50% of learners/nurses will be able to practice CARES (Connect, Ask, Reflect, Empathize, Solve Together), the RCC strategies to reduce friction, during Role Play and Scenario-based Discussion.
Course Facilitators:
Ben Larsen, MBA, MHA, CPXP
Thien Nguyen, DHA, MBA
Alexandra Ivey, MHA
CJ Merrill, MSN, RN, CPXP
Kara Landrum, MSLOD, CCLS
Trey Madison, BS
Karen Pinkston, BSN, RN, CMSRN
Christina Cates, MA
Jaycie Johnson, MHA
Stacy D. Cooper, DNP, RN, NEA-BC, CPXP
Chelsea Bargsley, LVN
Amanda Morris, BSN, RN
Kirstin Morales, BSHA
Stephanie Michel-Siddall, MS, CCLS, CEIM, CPST, CPXP
Kristen Guerra, BS, RN
Lisa Gingerich, MBA, CPXP
Monica Anderson, MS, CPXP
Shea Miech, BSN, RN, NE-BC
Amber Lee, BSN, RN
Alissa Schick, MSN, RN, NE-BC, CPXP
Katy Miller, MEd, LSSGB, CPXP
Stacy Albert, BS
Marie Georgoulis, BS, CCLS, LSSYB
Paige Shephard, NRCMA
Daphna Alush, MHA
Carina Rubalcava, LSSGB
Conflicts of Interest:
The planning committee members and faculty/content specialists of this CNE activity have disclosed no relevant professional, personal or financial relationships related to the planning or implementation of this CNE activity.
Commercial Support:
This CNE activity received no commercial support.
Non-Endorsement of Products:
Approved provider status of Baylor Scott & White Health refers only to the continuing nursing
education activity and does not imply a real or implied endorsement by Baylor Scott & White Health or the American Nurses Credentialing Center (ANCC) of any commercial product, service, or company referred to or displayed in conjunction with this activity, nor any company subsidizing costs related to this activity.
Off-label Product Use:
This CNE activity does not include any information about off-label use of any product for a purpose other than that for which it is approved by the U.S. Food and Drug Administration (FDA).
Reporting of Perceived Bias:
Bias is defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA) as preferential influence that causes a distortion of opinion or of facts. Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.) This definition is not all inclusive and participants may use their own interpretation in deciding if a presentation is biased.
The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the educational activity. The toll free number is 1(866) 262-9730.
ACCREDITATION: Baylor Scott & White Health is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation.
Available Credit
- 2.00 ANCCBaylor Scott & White Health is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation.
- 2.00 Attendance