THIS COURSE HAS BEEN DEVELOPED FOR BAYLOR SCOTT & WHITE EMPLOYEES AND AFFILIATES ONLY. 
Outside participation is not available for the Art of Communication courses at this time.

Art of Communication is a workshop focusing on practical skills to strengthen relationships with patients, families and colleagues. This evidence-based model, developed by the Academy of Communication in Healthcare, focuses on effective, relationship-centered communication and provides opportunities to build fundamental skills essential to the delivery of high quality care.

Topics include:

• Building rapport
• Negotiating an agenda for an interaction
• Recognizing others perspectives
• Eliciting the patient’s or colleague’s perceptions
• Listening reflectively
• Responding with empathy
• Collaborating on a plan
• Navigating conflict

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Use this link to access your continuing education transcript or certificates at any time

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