Art of Communication Course
THIS COURSE HAS BEEN DEVELOPED FOR BAYLOR SCOTT & WHITE EMPLOYEES AND AFFILIATES ONLY.
Outside participation is not available for the Art of Communication courses at this time.
Art of Communication is a workshop focusing on practical skills to strengthen relationships with patients, families and colleagues. This evidence-based model, developed by the Academy of Communication in Healthcare, focuses on effective, relationship-centered communication and provides opportunities to build fundamental skills essential to the delivery of high quality care.
Topics include:
- Building rapport
- Negotiating an agenda for an interaction
- Recognizing others perspectives
- Eliciting the patient’s or colleague’s perceptions
- Listening reflectively
- Responding with empathy
- Collaborating on a plan
- Navigating conflict
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Live courses
Title | Credit | Dates |
---|---|---|
Art of Communication-20241107 (McKinney) |
|
11/07/2024 - 8:30am to 5:00pm CST |
Art of Communication-20241107 (Dallas) |
|
11/07/2024 - 8:30am to 5:00pm CST |
Art of Communication-20241113 (Dallas) |
|
11/13/2024 - 8:30am to 5:00pm CST |
Art of Communication-20241113 (Dallas) for HTPN Physicians/APPs |
|
11/13/2024 - 8:30am to 5:00pm CST |
Art of Communication-20241114 (Dallas) |
|
11/14/2024 - 8:30am to 5:00pm CST |