Original Release Date: 06/01/2026
Expires: 06/30/2028

Credit claim for this activity will end at 11:59 PM 06.30.2028

 

Original Release Date: 06/01/2026
Expires: 06/30/2028

Credit claim for this activity will end at 11:59 PM 06/30/2028

Original Release Date: 06/01/2026
Expires: 06/30/2028

Credit claim for this activity will end at 11:59 PM 06/30/2028

THIS COURSE HAS BEEN DEVELOPED FOR BAYLOR SCOTT & WHITE EMPLOYEES AND AFFILIATES ONLY. 
Outside participation is not available for the Art of Communication courses at this time.

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Conflict is inevitable. Managing conflict requires self-reflection, realization of social and interpersonal aspects, and a well-thought-out strategic approach. Conflict often causes us to focus on and attribute the cause to our counterpart’s personality deficits, even as we view our own role as situational. Conflicts are usually emotionally laden. Amygdala hijack and an uncontrolled response are risks. The external environment, situation, behavior patterns (consistency, distinctiveness, or social acceptability), and cognitive elements all need to be considered before reacting. Hospital organizational dynamics, among other things, can cause frustration. Conflicts arise based on people’s intentions, motivations, psychological or physiological safety, feeling of belonging, and self-esteem. Understanding these influences and potential differences from our own state of mind allows us to consciously focus on a collaborative approach that aims to achieve a win-win solution for all involved. Incorporating a mechanism that allows logic to overcome the inevitable emotional component of the conflict is useful. The 4-second “pause” to gain “perspective” allows one to “prepare” a response for a nonemotional “presentation.” This “4P’s” strategy helps us focus on the issue, not our position on it, listen and stay in the present, and communicate without blame or assumption. It is critical to keep in mind that although conflict involves risk and cost, with effort it can be successfully managed to maintain strong relationships.

Orthopedic and musculoskeletal (MSK) conditions represent a major and growing burden on healthcare systems.

An 86-year-old woman presented to the emergency department following a ground-level fall with fractures of the left posterior ribs 9–11 and right posterior ribs 5–8. She was admitted, and multimodal pain management, including acetaminophen, methocarbamol, oxycodone, and hydromorphone, was initiated. On the second day of hospitalization, she developed somnolence and confusion attributed to opioid administration. She was unable to receive a thoracic epidural due to recent clopidogrel administration, and bilateral erector spinae plane catheters were shown to be a reasonable alternative. This intervention provided effective pain relief, leading to improved mental status, pain control, and incentive spirometry.
Prurigo nodularis is a chronic pruritic dermatosis often resistant to standard therapies. We report a patient with prurigo nodularis complicated by meralgia paresthetica who achieved complete and durable resolution of pruritus after a single loading dose of nemolizumab, an interleukin-31 receptor A (IL-31RA) antagonist. This case underscores the rapid efficacy of IL-31 blockade and highlights potential neuroimmune interplay in chronic itch disorders.
Reverse takotsubo cardiomyopathy, a rare variant of stress-induced cardiomyopathy, is characterized by basal hypokinesis with apical sparing and can be associated with neurological insults. Prompt recognition is essential to avoid unnecessary invasive interventions and to guide appropriate supportive care. Here, we report a case of reverse takotsubo cardiomyopathy triggered by bacterial meningitis in a patient with a history of stroke and seizure disorder who presented with altered mental status, elevated cardiac biomarkers, and evolving electrocardiographic changes.
Anti–NMDA receptor encephalitis is a rare autoimmune condition that often presents with delirium and seizures. While classically associated with younger women and ovarian teratomas, it can occur across a broader demographic and mimic a psychotic disorder or metabolic conditions. This case describes a 59-year-old woman with a history of fibromyalgia and depressive disorder who presented with subacute delirium, behavioral disturbances, and incontinence. Initial evaluations were unrevealing, and early diagnostic considerations attributed her presentation to a psychotic disorder. However, further workup, including cerebrospinal fluid antibody testing, confirmed anti–NMDA receptor encephalitis. This case underscores the diagnostic challenges posed by autoimmune encephalitis and highlights the importance of maintaining a broad differential. Anchoring bias and premature diagnostic closure can delay life-saving treatment; clinicians must remain vigilant when evaluating unexplained subacute neuropsychiatric decline.

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